Privacy Policy

Last updated: 01.11.2024

Introduction
Headline Hypnotherapy ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website and services, you agree to the terms of this policy.

1. Personal Information We Collect
We collect and store personal information necessary for providing you with Clinical Hypnotherapy and Strategic Psychotherapy services. The types of information we may collect include:

  • Contact information (e.g., name, address, email, and phone number)

  • Demographic details (e.g., age and gender)

  • Medical history and information relevant to your therapy (where necessary)

  • Payment and billing information

  • Details of your interactions with us, including feedback and session records

  • Audio recordings of the hypnosis session, with client consent.

We collect personal information directly from you through online forms, emails, or during consultations.

2. How We Use Your Information
We use your personal information for purposes including:

  • Providing Clinical Hypnotherapy and Strategic Psychotherapy services

  • Responding to enquiries and managing appointments

  • Enhancing the quality of our services through internal analysis

  • Sending relevant updates, newsletters, or information you have consented to receive

  • Complying with legal and regulatory requirements

3. Disclosure of Personal Information
We do not sell, trade, or rent your personal information to others. However, we may disclose your information in the following circumstances:

  • With your consent or as directed by you

  • When required by law or to comply with a legal obligation

  • When necessary to protect our rights, property, or safety, or that of others

If we engage third-party service providers, such as payment processors or IT support, we ensure they adhere to strict confidentiality and security standards.

4. Security of Your Personal Information
We are committed to protecting your personal information from unauthorised access, use, alteration, or disclosure. We use reasonable security measures, including encryption, access controls, and secure storage, to safeguard your information. However, please note that no method of transmission over the internet is 100% secure.

5. Access and Correction of Your Information
You have the right to access the personal information we hold about you and request corrections if it is inaccurate, incomplete, or out-of-date. To request access or corrections, please contact us. We will respond to your request within a reasonable timeframe and may require verification of your identity.

6. Cookies and Website Analytics
Our website may use cookies and analytics to improve user experience and gather information on website traffic. Cookies are small text files stored on your device to collect standard internet log and visitor behaviour information. You can set your browser to reject cookies, but this may affect some functionalities on our website.

7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any websites you visit.

8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website and encourage you to review it periodically. The date of the latest revision will be displayed at the top of this policy.

9. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or our handling of your personal information, please contact us.

We are committed to resolving any privacy-related issues and will respond to your concerns promptly.

This Privacy Policy aims to help you understand how we collect and manage your personal information in line with applicable Australian privacy laws. Thank you for trusting us with your privacy.